Frequently Asked Questions

Canadian Red Cross First Aid & CPR Level A or C Certificates are valid for 3 years. Basic Life Support (HCP) Certificates are valid for 1 year You will be required to recertify before the date of expiry to attend a recertification course.

If you are scheduled to attend a public Standard First Aid & CPR/AED Course and are not able to attend the second day, you will need to reschedule Day 2 within 30 days from the date of commencement of the course. However, we highly recommend completing the course within two weeks for retention purposes. If you are unable to attend 2 consecutive days Blended Learning is a great alternative.

The rules surrounding recertification depend on the course being recertified. In Ontario, Emergency First Aid & CPR/AED cannot be recertified. If you need to renew this course you will be required to take the full course again. However, Standard First Aid & CPR/AED Only Courses can be recertified. Please confirm the following information is true about your certification before registering for a recertification course:

Standard First Aid & CPR / AED Recertification:

– Current and valid certification (proof of certification is required and must be less than 3 years old)
– Canadian Red Cross certificate
– Original certification (Standard First Aid can only be recertified once)
– You will be required to complete a two-day full certification if your current card says recertification on it

CPR & AED Recertification

– Current and valid CPR C / AED certification (proof of certification is required and must be less than 3 years old)
– Can be from any recognized Canadian training provider
– Can be either an original certification or recertification
– CPR Level A can not be recertified. You will be required to complete the full course again if your original certification is in Level A

You can upgrade from CPR/AED Level C to Basic Life Support (Health Care Provider) by attending a BLS course. You will be required to attend the full course.

The Workplace Safety and Insurance Board (WSIB) regulates workplace safety education in Ontario and has set laws regarding first aid called Regulation 1101. Per Regulation 1101: “All employers covered by the Workplace Safety and Insurance Act (the Act) are
required to have first aid equipment, facilities, and trained personnel in all workplaces.”. Click Here to view Regulation 1101.

For employers with 1 to 5 employees

Employers must ensure that their first aid station is at all times in the charge of a trained worker who holds a valid Emergency First Aid certificate . They must work in the immediate vicinity of first aid kit that contains the specific supplies as listed in the regulation and is known as an Ontario section 8 First Aid kit.

For employers with 6 to 15 employees

Employers must ensure that their first aid station is at all times in the charge of a trained worker who holds a valid Standard First Aid certificate . They must work in the immediate vicinity of first aid kit that contains the specific supplies as listed in the regulation and is known as an Ontario section 9 First Aid kit.

For employers with 16 to 200 employees

Employers must ensure that their first aid station is at all times in the charge of a trained worker who holds a valid Standard First Aid certificate . They must work in the immediate vicinity of first aid kit that contains the specific supplies as listed in the regulation and is known as an Ontario section 10 First Aid kit. There must also be a stretcher and two blankets at the worksite.

Employers with more than 200 or more employees

In addition to the required Ontario section 10 First Aid kits at each work area, the employer must provide a first aid room. This room must be in the charge of a registered nurse, or a worker holding aStandard First Aid certificate, or its equivalent, and who does not perform other work of a nature that is likely to affect adversely his/her ability to administer first aid.

If you have lost your certificate it is now easily replaced as Red Cross has transitioned from wallet size cards to digital certificates. To replace/re-print your certificate please visit https://myrc.redcross.ca and log in to your online profile. Click on My Profile->My Certifications and click on the certificate you would like to print. If you have trouble logging in or require additional assistance, please contact the Red Cross Contact Centre:

-Email: myrcsupport@redcross.ca
-Phone: 1-877-356-3226

First Aid & CPR/AED – Babysitting Courses

Refunds will be issued if the course is cancelled more than 48 hours prior to the course start time. Torequest a refund and cancel a course, please contact our office at office@cprresponseplus.ca and request the refund in writing.

No refund will be issued for a course cancelled within 48 hours of the scheduled course start time. However, a credit will remain on the account and can be used anytime within 1 year of the date of the original course. This credit can be transferred to another individual by the original client. To use or transfer an account credit please contact our office at office@cprresponseplus.ca.

Professional Responder Courses (FR & EMR)

Full refunds will be issued if the course is cancelled more than three weeks prior to the course start date. If the course is cancelled two weeks prior to the course start date a 50% refund will be issued. NO Refund will be issued for any course cancelled within two weeks of the course start date. However, a credit will remain on the account and can be used anytime within 1 year of the date of the original course. This credit can be transferred to another individual by the original client. To use or transfer an account credit please contact our office at office@cprresponseplus.ca.
* Please Note: Refund requests must be made in writing.

Course Cancelled by CPR Response Plus

CPR Response Plus reserves the right to cancel a course due to unforeseen circumstances. Although we make every effort to ensure that our scheduled courses run, in the event this happens; participants can reschedule to another date, time, location or request a full refund.